Writing
Notes from inside the queue.
The rubric, the teardowns, and what I've learned stress-testing production support bots. Public, so you can check my work before you pay for it.
The AI Support Readiness Scorecard
The public 36-point rubric I score every bot against — what it checks, why, and how to read a score.
Fortune 500 teardown, scored and screenshotted
A live production support bot from a Fortune 500 brand, run through the full rubric.